Privacy Policy

Privacy and Cookies Policy – PrimeVision

1. Introduction

This Privacy and Cookies Policy describes how OPTIKA MM 2020 Ltd. (“Provider”, “we”, “our”) collects, uses, and protects the personal data of users (“Users”, “you”) of the online platform PrimeVision (https://www.primevisionshop.bg, the “Platform”).

By using the Platform, you agree to the terms of this Policy and to the processing of your personal data, including through cookies.

2. Provider Information

Company name: OPTIKA MM 2020 Ltd.
Registered address: Ruse, Izola Planina St., Block 6, Entrance 7, Floor 3
Email: office@primevisionshop.bg
Phone: +359 886 407 759
UIC (Company ID): 205956641

Supervisory Authorities:

Commission for Personal Data Protection: www.cpdp.bg

Consumer Protection Commission: www.kzp.bg

3. What Data We Collect

3.1. Personal Data During Registration and Orders

First and last name

Delivery address

Email address

Contact phone number

Payment data (only when card payment is used; no bank card details are stored)

3.2. Automatically Collected Data

IP address

Device and browser type

Actions on the Platform (visited pages, items added to cart)

3.3. Data from Third-Party Platforms

When registering via Facebook or Google, we receive the data you provide through those accounts.

4. Purpose of Data Processing

Execution of sales contracts

Administrative communication and order confirmation

Delivery of goods and handling complaints

Sending marketing and informational messages (only with your consent)

Improving the Platform and analyzing its usage

5. Data Storage and Protection

Data is stored in secure databases accessible only to authorized personnel.

We apply standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data.

6. User Rights

In accordance with applicable data protection laws, you have the right to:

Access your personal data

Correct or update inaccurate data

Request deletion of personal data (“right to be forgotten”)

Restrict processing

Data portability

Object to processing for marketing purposes

To exercise your rights, you may contact us at office@primevisionshop.bg or by phone at +359 886 407 759.

7. Cookies and Other Technologies

7.1. What Are Cookies

Cookies are small text files stored on your device when visiting the Platform, enabling functionality, personalization, and analysis.

7.2. Types of Cookies

Essential – required for the functioning of the Platform (registration, cart, payments)

Functional – for personalized settings and preferences

Analytical – for statistics and platform improvement

Marketing – for advertising and recommendations

7.3. Managing Cookies

You can block or delete cookies through your browser settings. Please note that some Platform functionalities may not work properly.

8. Changes to This Policy

OPTIKA MM 2020 Ltd. reserves the right to update this Policy at any time. Changes will be published at https://www.primevisionshop.bg with an updated effective date.

9. Contact

For questions or complaints regarding data privacy, please contact us:

Email: office@primevisionshop.bg
Phone: +359 886 407 759
Address: Ruse, Izola Planina St., Block 6, Entrance 7, Floor 3

10. Payment Methods

Users can pay for ordered goods using the following methods:

Cash on delivery – payable to the courier upon delivery or at a courier office

Bank transfer – to the bank account specified on the Platform

Debit or credit cards – Visa, Mastercard, bCard

Transactions are processed via Mastercard Identity Check and VISA Secure.

The maximum amount for card payments is 3000 BGN.

Card details are not stored.